Can I get a refund if I’m not satisfied with the answer?

We understand that you may not always be fully satisfied with an answer, though this happens rarely. Every expert strives to meet their audience’s expectations. Since paid 1:1 conversations are a service-based offering, they are non-refundable once the response has been delivered.

However, you have a few options if you're unhappy with an answer:

1. Rate the response – you can leave a low rating (1-5 stars), which will be publicly visible on the expert’s profile

2. Report an issue – If you believe the response was fraudulent or inappropriate, please contact us at hello@wois.io, and we will review the case

We’re committed to ensuring a high-quality experience for all users.